1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) Information that you provide to us when filling out a form on our website (including your email address, name, address and phone number). When filling out a form you will be provided a tick box, allowing you to opt out of receiving email communications;
(d) Information that you provide to us for the purpose of subscribing to our email newsletters (including your name and email address);
(e) Information contained in or relating to any communication that you send to us or send through our website.
2.2 As a bespoke Hotel, signing up to receive email communications, will sign you up to receive communications from Bespoke Hotels.
2.3 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) To supply you with services you have enquired about through our site;
(b) Personalise our email campaigns sent to you;
(c) To send you more information, as requested through our website (including quotes, brochures and offers);
(d) To send you our email newsletter, if you have requested it (you can un-subscribe using the link at the bottom your email or contact us at any time if you no longer require the newsletter);
(e) To provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(f) To deal with enquiries and complaints made by or about you relating to our website.
3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, agents or subcontractors for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies for the purposes set out in this policy.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5. Retaining personal information
5.1 Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6. Security of personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure (password and firewall-protected) servers.
6.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8. Your rights
8.1 You may instruct us to provide you with any personal information we hold about you; for more information about requirements to gain access contact Bespoke Hotels.
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Third party websites
9.1 Our website includes hyperlinks to third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
11.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.4 Cookies do not contain any information that personally identifies a user.
11.5 We use both session and persistent cookies on our website.
11.6 To make full use of social networking features, your computer, tablet or mobile phone will need to accept cookies.
11.7 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) We use __utma __umtb __utmc __utmz used by google analytics to provide the site owner with analysis of who uses the site, what they are looking for and other information. This allows the site owner to know what people are searching for. This information can be used in the future to improve the site content;
(b) We use wh-cookies-allowed this allows us to warn users about our cookies, if they have not already accepted our cookies;
(c) We use PHPSESSID A session that is set by bespokehotels.com to allow the website to know who you are and differentiate you from different users. It doesn't know any personal data such as name, just that you are user "#1234". Other information is stored in here is pages you have recently viewed.
11.8 Most browsers allow you to refuse to accept cookies; for example:
(a) In Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) In Edge, you can delete cookies by clicking "•••", "Advanced settings", "Cookies", then selecting from the drop down "Block all cookies”;
(c) In Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(d) In Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
11.9 Blocking all cookies will have a negative impact upon the usability of many websites.
11.10 If you block cookies, you will not be able to use all the features on our website.
11.11 You can delete cookies already stored on your computer; for example:
(a) In Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) In Edge, you can delete cookies by clicking "•••", "Settings" and "Clear browsing data", then selecting "Cookies and saved website data”, then clicking “Clear”;
(c) In Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(d) In Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
11.12 Deleting cookies will have a negative impact on the usability of many websites.
11.13 For more details on how to manage cookies you can go to http://www.aboutcookies.org/
12. Our details
12.1 This website is owned and operated by Bespoke Hotels.
12.2 We are registered in England and Wales under registration number 04054434, our registered office is at Bespoke House, 5 Bankside, Crosfield Street, Warrington, WA1 1UP
12.3 You can contact us:
(a) By post, using the postal address (given above);
(b) Using our website contact form;
(c) By telephone, on (the contact number published on our website); or
(d) By email, using (the email address published on our website).